In Google’s Site Reliability Engineering book, the chapter on toil (tedious, manual operational work) asserts that we should keep toil work amounts to only a small fraction of our total engineering hours. The reason for this is that too much toil work negatively impacts the engineering team.

In this post we will review some toil basics, talk about why toil tracking matters, and see how we can leverage Azure DevOps to track and classify our sprint work for enhanced toil budget tracking.

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